Privacy Policy
1. Introduction
At Café Langereis (“we,” “our,” or “us”), accessible at cafelangereis.com, we value and respect your privacy. We are committed to protecting your personal data and handling it with the utmost care, transparency, and in full compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). This Privacy Policy explains how we collect, use, share, and protect your information when you visit our website, use our services, or otherwise interact with us.
2. Scope of this Policy & Data Controller
This Privacy Policy applies to all users who access cafelangereis.com or engage with our services, communications, or systems. Café Langereis is the data controller for the personal data processed in connection with this website. As the controller, we determine the purposes and means by which your personal information is processed. If you have any questions about this policy or your data, you can reach us at [email protected].
3. Categories of Data We Process
We process the following categories of personal data, depending on how you interact with our website and services:
a. Usage Data
Includes information such as IP address, browser type and version, time zone setting, pages viewed, referring URLs, and how you navigate our website.
b. Account Data
If you register, order, or create an account, we may collect your name, email address, physical address, telephone number, and login credentials.
c. Profile Data
Includes purchase history, preferences, product interests, saved items, and behavioral data based on your interactions with our website.
d. Communication Data
Comprises records of your interactions with us, including customer service inquiries, support tickets, and communications sent or received via forms or email.
e. Technical Data
Includes information about your device, operating system, hardware model, IP settings, and browser configurations.
f. Transaction Data
If you make purchases or reservations, we may collect payment information (processed securely through third-party providers), delivery addresses, and order details.
g. Preference Data
Includes your consent preferences for receiving marketing communications from us, and information about products, services, or content you have shown interest in.
4. Legal Bases for Processing
We process your personal data where permitted by law under the following lawful bases:
– Consent – When you have given informed and explicit permission (e.g., for marketing communications or non-essential cookies).
– Contractual Necessity – To carry out our obligations under a contract (e.g., fulfilling orders or providing services you’ve requested).
– Legal Obligation – To comply with legal and regulatory responsibilities.
– Legitimate Interests – For operating and improving cafelangereis.com, fraud prevention, and ensuring the security of systems, provided that such interests are not overridden by your rights and freedoms.
5. Your Data Protection Rights
Subject to the scope and limitations of applicable laws, you have the following rights with respect to your personal data:
– Right of Access – To request access to the personal data we hold about you.
– Right to Rectification – To ask us to correct inaccuracies or incomplete information.
– Right to Erasure – To request the deletion of your data where appropriate.
– Right to Restriction – To restrict processing under certain conditions.
– Right to Data Portability – To receive your data in a structured, commonly used, and machine-readable format and, where applicable, to transmit it to another controller.
– Right to Object – To object to the processing of your data in certain circumstances, particularly where processing is based on legitimate interests.
– Right to Withdraw Consent – To withdraw your consent at any time, where processing relies on your prior consent.
Requests may be submitted to [email protected].
6. Security Measures
We are committed to ensuring the confidentiality, integrity, and availability of your data. To safeguard personal information, we implement appropriate technical and organizational measures including:
– Data encryption during transmission and storage
– Access controls and role-based restrictions for staff
– Regular data backups and disaster recovery plans
– Security awareness training for personnel
– Monitoring and logging of system access
While no system is completely secure, we take all reasonable steps to protect the information we hold.
7. International Data Transfers
Your personal data may be processed in countries outside your jurisdiction, including countries that may not provide the same level of data protection as your local laws. In such cases, we ensure appropriate safeguards are in place, including the use of standard contractual clauses approved by the European Commission or other recognized data transfer mechanisms, in accordance with GDPR and other applicable laws.
8. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, and to comply with legal, regulatory, or contractual obligations. Typical retention periods include:
– Account Data: Until account closure and for a further 6 years thereafter
– Transaction Data: 7 years for financial and tax reporting
– Communication Data: 3 years post-interaction
– Usage and Technical Data: 26 months from the date of collection
– Marketing Preferences: Until you withdraw consent or opt out
Upon the expiration of these periods, data will be securely deleted or anonymized.
9. Cookie Policy
We use cookies and similar technologies to enhance your experience at cafelangereis.com. The types of cookies we use include:
– Essential Cookies – Required for core website functionality (e.g., shopping cart, login).
– Functional Cookies – Enable enhanced personalization (e.g., remembering user preferences).
– Performance & Analytics Cookies – Help us understand user behavior, site traffic, and performance metrics.
– Advertising Cookies – May be used to deliver relevant ads or limit exposure to unwanted content (only with your consent).
10. Cookie Management & Your Rights
You have the right to control cookies in accordance with GDPR and CCPA. When you first visit cafelangereis.com, a cookie banner will prompt you to accept or manage your preferences. You can modify your choices at any time via our Cookie Settings panel or by adjusting browser settings to block or delete cookies.
For CCPA compliance, California users may also opt-out of the “sale” of their personal information by using the applicable links or by contacting us at [email protected].
11. Children’s Privacy
We do not knowingly collect or process personal data from children under the age of 13. If we become aware that we have inadvertently received such data, we will take immediate steps to delete it from our records. Parents or legal guardians who believe their child has provided us data may contact us directly for assistance.
12. Policy Updates
We may update this Privacy Policy to reflect changes in legal obligations, technological improvements, or our business practices. We encourage you to periodically review this policy. When material changes occur, we will notify users through the website or by email when appropriate, ensuring continued transparency.
13. Contact
If you have any questions, concerns, or complaints regarding this Privacy Policy or our handling of your personal information, please contact us at:
Email: [email protected]
Website: cafelangereis.com
We are committed to ensuring your rights are respected and your data is protected.
This Privacy Policy is maintained in accordance with the GDPR, CCPA, and other governing data protection laws. For all privacy-related inquiries, you may reach out to us any time at [email protected].